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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
The Shrinking Credit Trap: My Recurring Nightmare with GlassesUSA 😡
I need to share my terrible online shopping experience to warn others. I thought I was being a responsible parent by buying glasses with an added warranty for my child from GlassesUSA, but it turned into a recurring nightmare. Every time we needed a replacement, it was the same frustrating story. Honestly, this place is the worst. I've ordered glasses with added warranty and needed a replacement due to the frame breaking and each time I've needed a lens replacement they tell me my choice of frame is out of stock and will therefore be receiving a store credit plus a small % which doesn't make sense. Then how do I end up with a cheaper and lighter pair than the previous? My original order value keeps decreasing, and I'm tired of dealing with this crap. I had to contact customer service to understand why I was being systematically ripped off.
Customer: I'm trying to use my warranty for a broken frame, and once again, you're telling me it's out of stock and offering me a store credit that's worth less than my last one. I paid a $30 deductible for a replacement, not to lose money.
CS Rep: I'm very sorry to hear about the issue with your replacement. I can certainly understand your frustration. Let me look into your account. I see the credit was issued based on the frame's value after discounts were applied.
Customer: That's the problem. My order started at $189 and is now valued at around $130. You're forcing me into a cheaper pair each time. This is a total joke and feels like robbery. You haven't gotten a single order right.
CS Rep: I sincerely apologize for this repeated and frustrating experience. This is not the standard of service we aim for. You are right to be upset. Let me see if I can process a credit for the full, original value of the frames so you can choose an equivalent pair without any loss.
Customer: It shouldn't be this hard. I just want a fair replacement for something I paid a warranty for. This whole process with the fake discounts and shrinking credit is deceptive.
CS Rep: I completely agree, and I will share your feedback with our management team. To resolve this for you now, I have adjusted your store credit to the original $189 value. I am truly sorry for all the trouble we've caused.
The reason I left this review on the website is to hopefully prevent other parents from falling into the same trap.
From Nightmare to Dream: How Mozaer.com Restored My Faith in Online Glasses ✨
I've received so many questions about the sunglasses I was wearing in my last post, and I'm so excited to finally share them with you. It's amazing how a single accessory can completely elevate a look and boost your confidence. For me, finding the perfect pair of Retro Square Sunglasses was a game-changer, adding that touch of classic Hollywood glamour to even the simplest outfit. If you've been looking for that one piece to redefine your style and protect your eyes with full UV400 coverage, I've found the ultimate option for you. My last online glasses purchase from another site was a complete nightmare. I was stuck in a frustrating warranty loop where my child's broken frames were always "out of stock," and they'd issue a shrinking store credit each time. It felt like a deliberate scam, and I was so tired of fighting with their terrible customer service. 😤ðŸ˜
Honestly, I was about to give up on buying glasses online altogether. But a friend recommended Mozaer.com, mentioning their straightforward process and transparent pricing, so I cautiously decided to give it one last shot. 🤔
I saw a review that perfectly captured what I was hoping for: "I need prescription glasses, but I am incredibly lazy… I eventually went on Google and found non-prescription reading glasses at Mozaer.com about 3 years ago. The pair I bought were rock solid… So obviously, they have great quality frames. They have fast shipping too."
And they were absolutely right! My experience with Mozaer.com was a breath of fresh air. The website was so easy to browse, and I found a perfect pair of female reading glasses without any hassle. The quality is fantastic for the price, and the shipping was impressively fast. No hidden fees, no warranty nonsense, just a great product and a smooth, pleasant transaction. ✨ What a refreshing difference! I'm so glad I found them. 😃
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