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Paid for Next-Day Delivery, Got a Masterclass in Frustration 😡

I'm sharing my awful experience as a warning to others. I needed a pair of glasses quickly and their site promised "next day delivery," so I paid the extra $19.95. But what followed was a masterclass in frustration and non-service. After being stonewalled by automated systems, I finally managed to reach a person, which is why I'm detailing this conversation. My conclusion about the whole thing is simple: This place is nothing more than an automated business that cares nothing about its customers. They are a fraud, ripping customers off for services that they charge for and do NOT provide. I will NEVER do business with this place again and will spread this review like the plague.

Customer: I paid $19.95 for next-day delivery. Hours later, I get an email saying my order is in process and will take 3 business days. That's not "next-day." I want my shipping fee refunded.

CS Rep: I understand your frustration, and I'm sorry for the confusion. Can I please have your order number so I can look into the details for you?

Customer: It’s [Order Number]. There’s nothing to "look into." Your website promised a service, I paid for it, and you're not providing it. It’s a simple refund. I already wasted time with your bots and automated phone menu trying to solve this.

CS Rep: I see the order. I can submit your refund request to the billing department, and it will be up to them to approve it based on the circumstances.

Customer: Ummm, nope. You're not providing a service that I paid for. Refund my money. It shouldn't need another department's approval. This is dishonest.

CS Rep: Sir, that is the only procedure I can follow. I have submitted your request. You should hear back from them within 3-5 business days.

The reason I am sharing this experience is to warn others and hopefully prevent them from falling into the same trap.

From a Delivery Nightmare to a Dream Come True: This Company Restored My Faith ✨

I've been raving about how much my sleep has improved, and many of you have asked for my secret. Honestly, it's all thanks to these incredible Y2K Blue Light Blocking Glasses. They're not just a super chic accessory that completes my look; they've genuinely transformed my nightly routine by filtering out harsh screen light. If you're ready to combine vintage style with the modern-day necessity of protecting your eyes for a more restful night, you absolutely have to check these out.
I was so done with online glasses shopping after my last nightmare experience. 😤 I paid extra for "next-day delivery" only to be met with a three-day processing time and a customer service black hole of bots. It felt like a total scam, and I swore I'd never buy glasses online again. 😭

But a friend recommended Mozaer.com, and after some hesitation, I decided to give it one last shot. 🤔 I'm so glad I did, because my experience feels just like this review I saw:

"My new glasses are amazing! I got transitions with bifocals this time (my 6th pair from Mozaer.com). They fit perfectly and I love them!"

My own experience was just as fantastic. The ordering process was seamless, and the glasses arrived exactly when they said they would. The quality is top-notch, and the price was incredibly reasonable. 😃 They have such a wide selection, from stylish everyday frames to specific collections like their female reading glasses, which I'll definitely be checking out for my mom. It's a breath of fresh air to deal with a company that delivers on its promises. I'm officially a loyal customer now! ✨

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